Terms of Use

Effective Date: June 1, 2025

Welcome to Puzzle Perfect Studio, LLC! By accessing our website (https://puzzleperfectstudio.com), digital products, services, online programs, templates, or training materials ("Services"), you agree to be bound by the following Terms of Use ("Terms"). Please read these Terms carefully before using our Services.

If you do not agree with these Terms, do not access or use our Services.

1. Eligibility

You must be at least 18 years old to access our Services. By using our site, you confirm that you meet this requirement and are capable of entering into a legally binding agreement.

2. Use of Services

You agree to use our Services for lawful, personal, and non-commercial purposes only. You may not:

  • Copy, modify, distribute, or share our content without prior written consent

  • Reverse-engineer, hack, or interfere with the functionality or security of our site or Services Upload or share unlawful, harmful, or offensive content

  • Use our Services in a way that violates any applicable local, state, or international laws

We reserve the right to suspend or terminate your access if these Terms are violated.

3. Account Registration & Access

To access certain features, you may be required to create an account. You agree to:

  • Provide accurate and complete registration details

  • Keep your login credentials confidential

  • Notify us immediately of unauthorized use of your account

You are fully responsible for all activity under your account.

Team Members

Account Holders may grant access to Team Members with individual logins. Team Members are bound by the same Terms, and the Account Holder remains fully responsible for any and all actions taken under their account.

4. Support Access

To provide customer support, troubleshoot technical issues, or assist with integrations, you authorize Puzzle Perfect Studio, LLC to access your account if necessary. We handle such access respectfully and with your privacy in mind.

5. Payments, Trials, Cancellations

Payments

All prices are listed at the time of purchase. You authorize us to charge your selected payment method for any recurring fees, subscriptions, or one-time purchases. Plans renew automatically unless canceled.

Trials

If we offer a free or paid trial, terms will be presented at registration. You must cancel before the end of the trial to avoid charges. Trials require valid payment information.

Cancellations

You may cancel your subscription at any time. Cancellation will take effect at the end of the billing cycle. We do not guarantee continued access to your data or designs after cancellation, so please download all relevant content before canceling.

6. Refund Policy & Chargebacks

All sales are final. Due to the digital nature of our Services and resources, no refunds will be issued unless otherwise explicitly stated in writing.Initiating a chargeback or payment dispute without first contacting us to resolve the issue is considered a breach of these Terms. We reserve the right to revoke access, report fraudulent activity to collections or credit bureaus, and pursue recovery of fees, legal costs, and damages.

7. Ownership & Intellectual Property

All materials—text, images, videos, templates, tools, code, and designs—are the property of Puzzle Perfect Studio, LLC or our licensors and are protected by intellectual property laws.You receive a limited, non-transferable, non-sublicensable, revocable license to use our content for your own business or personal use only. You may not resell, sublicense, share, or reproduce our content without written permission.Violations may result in legal action and liquidated damages of up to $100,000 plus legal costs and actual damages.

8. User-Generated Content

If you upload or submit content (such as form entries, custom designs, or client data), you retain ownership. You grant Puzzle Perfect Studio, LLC a non-exclusive, royalty-free license to store, display, and use such content solely to provide Services to you.You warrant that you have all rights to the content you upload and agree not to upload material that infringes on others' intellectual property or privacy rights.We may review or remove content at our discretion if it violates these Terms or applicable laws.

9. Testimonials, Reviews, and Feedback

By submitting feedback, reviews, or testimonials (text, image, or video), you grant us permission to use it in our marketing materials, on our website, and in social media posts.We will not use your full name or identifying likeness without your permission unless you voluntarily provide it for public display.

10. Code of Conduct

You agree not to:

  • Harass, bully, or defame others

  • Upload harmful, explicit, or illegal material

  • Misrepresent yourself or your affiliation

  • Spam, mislead, or scam other users

  • Exploit our platform for unauthorized use

  • Violate intellectual property rights

We reserve the right to remove your account and block access if these standards are violated.

11. SMS Messaging Terms and Conditions

By opting in to our SMS messaging program, you agree to receive text messages from Puzzle Perfect Studio, LLC. These may include appointment and billing reminders, client onboarding communications, and occasional marketing texts.

Opt-Out Instructions
You can cancel the SMS service at any time. Simply text "STOP" to (616) 288-2933. Upon sending "STOP," you will no longer receive SMS messages from us. To rejoin, text "OPT-IN" to (616) 288-2933, and we will resume sending SMS messages to you.

Help & Support
If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to us at [email protected] or (616) 288-2933.

Carrier & Messaging Disclaimers
Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency may vary. For questions about your text or data plan, contact your wireless provider.

Privacy
For privacy-related inquiries, please refer to our Privacy Policy.

12. Data & Legal Compliance

You are responsible for ensuring that your use of our Services complies with applicable data protection and marketing laws, including GDPR, CCPA, TCPA, and CAN-SPAM.We are not responsible for any misuse or mishandling of personal data on your part.

13. Third-Party Services

Our site may link to third-party tools or platforms. We are not responsible for their content, availability, or security. Use them at your own risk and according to their terms.

14. Account Ownership Disputes

In the event of an account dispute, we may request proof of ownership (government ID, billing information, business documentation, etc.). Puzzle Perfect Studio, LLC retains the right to determine account access based on submitted documentation.

15. DMCA & Copyright Infringement

If you believe your copyright has been infringed on our platform, contact us at [[email protected]] with the following:

  • Your full name and contact info

  • Description of the copyrighted work

  • Exact URL or location of the allegedly infringing content

  • A statement of good faith belief

  • Your physical or electronic signature

We will promptly investigate and respond as required under the Digital Millennium Copyright Act (DMCA).

16. Earnings Disclaimer

Puzzle Perfect Studio, LLC does not guarantee any specific results, business growth, or financial earnings through your use of our Services.Success depends on many factors including your effort, skills, industry, and market conditions. All examples or testimonials are not guarantees of your outcome. You are solely responsible for your own progress and business decisions.

17. Warranty Disclaimer

All Services, content, and tools are provided "as is" and "as available" without warranties of any kind, either express or implied.

We disclaim all warranties including but not limited to:

  • Merchantability

  • Fitness for a particular purpose

  • Accuracy

  • Non-infringement

  • System availability or uptime

We make no guarantees that our Services will be error-free, uninterrupted, or secure.

You assume full responsibility for the results you obtain by using our Services.

18. Limitation of Liability

To the fullest extent permitted by law, Puzzle Perfect Studio, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption. Our total liability for any claim shall not exceed the amount you paid to us in the twelve (12) months prior to the event giving rise to the claim.

19. Indemnification

You agree to indemnify, defend, and hold harmless Puzzle Perfect Studio, LLC and its affiliates, team members, and contractors from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of:

Your use of our ServicesYour violation of these TermsYour violation of any third-party rights, including data or intellectual property rights

20. Force Majeure

We are not liable for delays or failure to perform due to events beyond our reasonable control, including but not limited to: natural disasters, government orders, wars, cyberattacks, labor strikes, or pandemics.

21. Modifications to Terms

We may update these Terms at any time. If we make significant changes, we will post the updated Terms on our website with a new effective date.Continued use of our Services after changes are posted indicates your acceptance of the revised Terms.

22. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Michigan.All disputes will be resolved through binding arbitration under the American Arbitration Association rules. Hearings will take place in Kent County, Michigan. You waive the right to bring or join any class action claim.The prevailing party in any dispute may recover legal fees and costs.

23. Contact Us

For any questions about these Terms, please contact us:

Email: [email protected]

Phone: (616) 288-2933

Mailing Address: 5695 Bethanne Dr SW | Wyoming, MI 49418

Get In Touch

Email: [email protected]

Phone: (616) 288-2933

Address: 5695 Bethanne Dr SW | Wyoming, MI 49418

Mon – Fri 9:00am - 5:00pm